Refunds are the discretion of the company management.
We always try to be fair, and will refund through Worldpay any returned items or orders made in error. We cannot however pay the return postage, unless it has been our mistake, or the goods are faulty on receipt and the fault reported to us.
OUR RETURNS POLICY: Any item may be returned for a replacement or full refund for any reason. We want you to be happy with your purchase, and will do our utmost to keep our good reputation.
DELIVERY COSTS : Any order made via this site will have a £3.00 delivery charge added to it at the checkout.
DELIVERY TO OTHER COUNTRIES : For delivery to an address outside of the UK please e-mail for delivery costs. (Except for light items, such as Thornit ear powder - this we will send for the standard £3.00 delivery charge.)