Most items will be in stock at our shop, and will be sent out within 24 hours of receiving your order. If there are any problems with items not in stock you will be informed by e-mail or telephone.
Small items (up to 2Kg) will usually be sent by first class post.
Larger parcels will be sent by next-day carrier. The carriers require a signature on delivery, or instructions as to where the parcel can be left. If this will be a problem, please ring us on 024 7635 4304
For some addresses in the Highlands and Islands of Scotland, the Isle of Wight, Isle of Man, and the Channel Islands, we may use Royal Mail Standard Parcels 3-5 day service.
Occasionally a large item will be sent directly from our supplier, but this should not take longer than 3 to 4 working days.
Please note: Heavy items can only be sent to mainland UK for the £3.00 carriage charge.Outside of the mainland delivery areas, we shall contact you to see if you would like to pay extra for delivery or give you the option of cancelling the item or the whole order. We try to be helpful, but I ·m sure you can appreciate that we cannot run our business at a loss!
If the order is urgent, or needed for a specific date, please let us know.
|OUR RETURNS POLICY: Any item may be returned for a replacement or full refund for any reason. We want you to be happy with your purchase, and will do our utmost to keep our good reputation.|
DELIVERY COSTS : Any order made via this site will have a £3.00 delivery charge added to it at the checkout.
DELIVERY TO OTHER COUNTRIES : For delivery to an address outside of the UK please e-mail for delivery costs. (Except for light items, such as Thornit ear powder - this we will send for the standard £3.00 delivery charge.)